Setup guide
Install the app on your TV, stick or phone, enter the activation code from your welcome e-mail, and your channel list loads. Typical time: five minutes, no box and no engineer.
Get setup help
12 answers, no sales language
Everything you might
Everything you might
reasonably ask
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All questions
An internet connection and a screen. There is no set-top box, no dish, no engineer visit and no equipment rental. We recommend 5 Mbps for HD and 25 Mbps for 4K, but the player adapts continuously, so a slower moment shows a slightly softer picture rather than a spinning wheel.
Getting started
Samsung, LG, Sony, Philips and Android TV sets from 2018 onward; Apple TV 4K, Chromecast, Amazon Fire TV, Roku and Nvidia Shield; iPhone, iPad and Android phones and tablets; PlayStation 4 and 5; Xbox One and Series X|S; and any modern browser on Windows, macOS, Linux or ChromeOS. AirPlay 2 and Chromecast casting work from the mobile apps.
Getting started
No. The 24-hour free trial asks for an e-mail address and nothing else, and it does not roll into a paid subscription by itself. If you decide to continue you enter payment details then — and if you do not, the trial simply stops. Once you have paid, the 14-day money-back guarantee still applies.
Getting started
That is exactly what you choose when you pick a pack: one, two, three, four or five simultaneous screens. Every pack lets you register as many devices as you like — the limit is on how many streams play at once, not on how many televisions you own.
Watching
Our live channels run about four seconds behind terrestrial broadcast, which is normal for streamed television and typically ahead of satellite. Sport is delivered on a low-latency path that cuts that to roughly two seconds. Every live channel supports pause, rewind and start-over for the programme currently airing.
Watching
Almost the entire on-demand catalogue is downloadable on every pack — around 96% of titles, the exceptions being a handful of licensed films whose rights holders do not permit it. Downloads stay on the device for 30 days, or 48 hours once you start watching, and renew automatically the next time the app is online.
Watching
Not on any plan, at any price, on demand or on our own channels. A small number of third-party live channels carry their broadcaster's own advertising, which we are contractually not allowed to remove — those channels are clearly marked in the guide, and catch-up versions of their programmes are advert-free.
Watching
More than 1,800 sport channels, covering the Nordic Elite League, the Arctic Cup, Continental Handball and Basketball, the World Ski Series and full winter-sports coverage, plus international football, motorsport, boxing and pay-per-view events. Sport is included on every plan at no extra cost — there is no separate sport package to buy.
Sport
Yes, on every plan that includes sport. You can pause for up to two hours, rewind to the start of the fixture, and jump back to the live edge with one button. Premium adds multi-angle feeds and a live stats overlay on selected matches.
Sport
Any time, from the account page, in two clicks. Upgrades apply immediately and are prorated; downgrades take effect at the next renewal. If you cancel you keep access until the end of the period you have already paid for, and your profiles, watchlists and resume points are held for twelve months in case you come back.
Billing
No. The pack price covers every channel, the whole on-demand catalogue, sport, 4K where the title is available in it, cloud recording, every profile and all your devices. There is no equipment rental, activation fee, sport pack or per-recording charge. Prices exclude VAT, which is added at your local rate.
Billing
We use it to give you recommendations and to report aggregate viewing figures to the rights holders we license from — which is contractually required and always anonymised. We do not sell it, we do not share it with advertisers, and there is no third-party tracking script inside the player. You can export or delete everything from the account page.
Privacy & account
Still stuck?
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System status
Live channel delivery, on-demand and account health, with a 24-month incident history. Every incident gets a written post-mortem, including the embarrassing ones.
All systems operational
Talk to a person
Median first reply is eleven minutes, every day of the year, in five languages — and the person answering can see your stream health. No chatbot, no ticket deflection.
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